Warranty and Refund Policy
Your satisfaction is a MUST!
Here at Richards Tyres, our intent is to provide products and services of exceptional value. We work hard to ensure these materials deliver the features and functions that people need and we carefully test them to meet their criteria.
Due to our wide variety of products and services we have different warranties for different products and services. Generally, all our products are covered by the respective manufacturer’s warranty.
On Road Legality
When the wheels and tyres on a car are changed, this can alter its legality on the road. It is the vehicle owners' responsibility to contact relevant road and traffic authorities prior to the modifications being undertaken to see if they are permitted. Richards Tyres is not liable for any legal issues that may arise with the purchase and installation of wheels and / or tyres.
Cancellations and Returns
We do not accept any returns after 14 days from invoice.
Some returns attract a re-stocking fee varying with different manufacturers.
Any special-order products cannot be returned.
Guarantee on Fitments
If any products are delivered and do not fit we will gladly cover all transport fees and replacement fees except if the car has any after-market modifications (upgrade brakes, lowered suspension etc.....). Please specify any modification to our staff while ordering to confirm fitment. Richards Tyres is not responsible for tyres scrubbing on mud-guards, if you have any problems we recommend to alter the mud-guards and/or the suspension. Fitment complications must be reported to us with in 7 day(s) of delivery.
Warranty on Tyres
At Richards Tyres we guarantee the quality of all the tyres we supply and install for the life of the tyre. Should you discover a manufacturers fault after the purchase we will replace your tyre free of charge. If the tyre tread is worn more than 20%, Richards Tyres will replace the tyre on a pro-rata basis (for example, if a tyre is 40% worn, Richards Tyres will cover 60% of the cost of a replacement tyre while you will only pay 40% of the cost). Any claims on tyres when received has to be reported to us with in 7 day(s) of delivery. Tyres must be returned for inspection to the place of purchase.
Warranty on Wheels
All our wheels are covered by a Manufacturers Warranty. There is a Duty of Care by the customer that the Care Instructions for any alloy wheel must be strictly followed. Customer is liable for any damage caused to the products due to negligence. Any claims on wheels when received has to be reported to us with in 7 day(s) of delivery. All warranty procedures can only be done with the goods returned to the place of purchase.
All our wheels are of high quality finish. If there is any problem with the finish we will gladly replace them under the following conditions:
Brake dust shall not collect on these wheels due to the fact that Brake Dust becomes caustic.
If car is to be taken to a car wash no acidic cleaner nor polished shall be used on the wheels, otherwise the clear protective coating of the wheel will be stripped causing flaking or peeling which will make our warranty void.
Proof of purchase must be provided in case of a warranty claim.
Warranty is valid for original purchaser of the products and will not be passed on to second owner.
Goods must be returned to the place of purchase.
All products sold by Richards Tyres carry the standard manufacturer’s warranty. Richards Tyres will be happy to help when a warranty problem arises. Beyond the standard manufactures warranty, there are no warranties, express or implied including any warranty of merchantability or fitment for any particular purpose.
For further enquiries please don’t hesitate to contact us.